Brave Daughters Shipping & Returns Policy
Holiday Shipping Deadlines 2023:
USPS Ground Advantage — Dec. 16 placed by 12pm
USPS Priority Mail — Dec. 18 placed by 12pm
USPS Priority Mail Express — Dec. 20 placed by 12pm
Shipping Policies for Online Sales:
All online orders ship within 2 business days. As soon as your order ships, you will receive a tracking number via email.
By Default all orders are shipped via USPS with tracking, unless otherwise specified at checkout. Once items are shipped and tracking is provided, Brave Daughters releases ALL responsibility of said item(s). However, should any issues arise deemed within our control Brave Daughters will review on a case-by-case basis to mediate the issue(s).
Returns Policy for Forever Jewelry:
All Forever Jewelry pieces are considered final sale. These are custom pieces that have been commissioned, designed, and approved by the client in our studio, making it uniquely yours. As a result, we are unable to accept returns or offer refunds for these custom-made Forever Jewelry pieces.
Before initiating any Forever Jewelry services, clients are required to review and sign a waiver agreement. This document explicitly outlines the terms and conditions associated with the custom creation process. By signing the waiver, clients acknowledge and accept that the items they commission are final sale and not eligible for return or refund.
Commitment to Forever:
While we do not offer refunds or exchanges for custom-made pieces, our commitment to your satisfaction remains unwavering. In the rare event that there is an issue with the craftsmanship or quality of our jewelry, we encourage you to contact us promptly. We will diligently assess the situation and work collaboratively to find a satisfactory resolution, whether it involves repairs or adjustments to ensure your complete satisfaction with your Forever Jewelry piece.
Returns & Exchange Policies for Non-Jewelry Items:
You may return eligible retail items within 14 days of the original purchase date.
To be eligible for a return, the item must be:
- In its original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Refund or Merchandise Credit:
If the returned item meets the eligibility criteria, you have the option for either a:
- Refund: We will refund the original payment method used for the purchase.
- Merchandise Credit: You can opt for a merchandise credit to be used for future purchases at Brave Daughters.
Certain items may not be eligible for return due to hygiene or safety reasons. These include but are not limited to:
- Personal care items
- Customized or personalized items
To initiate a return, please follow these steps:
- Contact our customer service team at email@example.com
- Provide your order number and details about the item you wish to return.
- Our customer service team will guide you through the return process, including any necessary shipping instructions.
Customers are responsible for the cost of return shipping unless the return is a result of an error on our part or a defective item.
Refund Processing Time:
Refunds will be processed promptly upon receipt and inspection of the returned item. Please allow 3-5 business days for the refund to reflect in your account. Please be advised that credit card return processing time can vary depending on several factors, including the policies of your financial institution and the type of transaction involved. It's important to note that while we strive to process returns promptly, some delays may occur due to factors beyond our control, such as bank processing times or public holidays.
If you have any questions or need assistance with a return, please don't hesitate to contact our customer service team at firstname.lastname@example.org.
Returns Policy for Fine Jewelry Items:
All sales of our fine jewelry lines are considered final. Due to the nature of the materials and craftsmanship involved in the manufacturing of these pieces, we are unable to accept returns or offer refunds. This policy is in place to maintain the integrity and exclusivity of our fine jewelry collections.
Before leaving our studio, each piece undergoes a thorough quality control process to ensure it meets our stringent standards.
Custom and Personalized Items:
For custom, made-to-order, or personalized fine jewelry pieces, all sales are also final. The bespoke nature of these items involves a collaborative process with the client, and once the design is approved and production begins, the sale becomes non-refundable.
Repairs and Maintenance:
While all sales are final, we stand behind the quality of our jewelry lines. In the rare event of a manufacturing defect, please contact our customer service team, and we will assess the situation to determine the appropriate course of action, which may include repair or replacement.
If you have any questions or concerns regarding our returns and exchange policy, or if you require assistance with a specific issue related to your custom-made jewelry, please do not hesitate to contact our customer service team.
Help Desk Team: